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Staff Wellbeing

Looking after ourselves as we look after our patients.

HealthHero Assist

The North East & North Cumbria Regional LMC-funded Employee Assistance Programme – HealthHero Assist- is available to all GP practice staff.

All staff employed within general practice (including locums) across Newcastle & North Tyneside are eligible.

Click the button or call 0800 970 9040.

North East and North Cumbria Staff Wellbeing Hub

The Wellbeing Hub is open to anyone who works in health or social care in the North-East or North Cumbria. Our service is free, easy to access and offers confidential support for any member of staff who needs it.

The support might be needed for challenges at work, at home or both. Visit the website or call 0191 223 2030.

Practitioner Health

Practitioner Health is a free, confidential NHS primary care mental health and addiction service with expertise in treating health & care professionals.

The service can help with a range of mental health conditions and addictions in primary care settings.


Supporting you. Uniting the Profession.

The BMA’s counselling service is open 24/7 to all doctors and medical students. It’s confidential and free of charge. In addition to the 24/7 counselling line, BMA members can also access a free structured course of therapy with a counsellor.

Physical Health and Wellbeing

The benefits of exercise and being active are well documented – and it is proven that taking part in regular exercise can reduce the risk of major illnesses. It also has a huge positive impact on mental health too.

Click the links to find out more.

Physical Health and wellbeing

A list of general links to organisation and initiatives to support your physical health and wellbeing.

Local Sport and Exercise

Jesmond Pool offers NHS staff corporate membership – at £27 a month to include gym, swim, sauna and steam room – 50% off classes and 10% off massage.

uSactive – supporting young people aged 12-25yrs with or at risk of developing mental health difficulties, helping them to become physically active and transform their lives

Mental Health and Wellbeing

We all need good mental health and wellbeing – it’s essential to living happy and healthy lives, and can help us sleep better, feel better, do the things we want to do and have more positive relationships. It can also help us deal with difficult situations both now and in the future.

Being Mindful

Mindfulness is about living more in the present moment, appreciating the here and now, and not dwelling too much on the past or future. While we have some control over the present, we cannot go back and change things that have already happened. We also have less control over future events than we might think.

This means we can spend a lot of energy worrying when it could be more beneficial to focus on and enjoy what is happening right now. Mindful living means paying attention to the present, appreciating what is happening and enjoying the simple things in life.

This can help us to feel calmer, reduce stress or anxiety, sleep better and might help us cope better with difficult situations.

Mindful Therapies

A not for profit organisation, based in Newcastle, work with individuals, groups and businesses – providing a range of courses, workshops and drop-in meditation classes.  They also offer counselling and coaching.

Self-Help Leaflets:

There is a good range of interactive self-help leaflets available.

Other Useful Links

Everyturn Mental Health (formerly Mental Health Concern) – provide a wide range of national services on behalf of the NHS and local authorities including talking therapies, crisis support, dementia care, supported housing, nursing care and community wellbeing support. You can self-refer to this service.

Anxious Minds – Anxious Minds’ mission is to improve the mental well-being of the people in the North East.

Street Wise – aims to provide a free, confidential, non-judgmental information, advice and support service, that inspires and empowers young people (aged 13-25). The service is free with no need for an appointment.

Tyneside and Northumberland Mind – mental health support and counselling, including a range of services across Newcastle and Gateshead. 

Financial Health and Wellbeing

Money worries can have a real impact on our health and wellbeing. Below is a link where you can explore a range of ideas to help support financial wellbeing.

NHS telephone support line

Provided by MoneyHelper Service for free and impartial money guidance.

Monday – Friday, 8 am – 6 pm.

Other Money Help Resources

More free resources, including budget planners, debt and borrowing, and benefits.

Preventative Health and Wellbeing

The most common causes of employee ill-health and work absence include stress, anxiety, depression (see Mental Health and Wellbeing section) and musculoskeletal disorders.

Bereavement, trauma – including dealing with suicide, bullying and harassment are also key factors.

Tyneside Musculoskeletal Service (TIMS)

TIMS is a joint Newcastle and Gateshead service which offers self-care advice and fast access to expert opinion, diagnosis and treatment of a variety of muscle, joint and soft tissue conditions and persistent pain.

You can self-refer to this service

Bereavement, and Crisis

Cruse offers bereavement counselling for adults, children and families across Newcastle and Gateshead. Call 0808 808 1677 Monday to Friday, 9am to 5pm

Samaritans – emotional support for anyone in distress – 24 hours a day 365 days a year. Call 116123 or Email

Newcastle or Gateshead Crisis Resolution and Home Treatment Service is available 24 hours a day every day for people with severe mental health crises or suicidal thinking.

Tel: 0191 814 8899. Or Free phone 0800 652 2863.  There is also a text number for people who are deaf and or have communication difficulties – 07919 228548

Creative Links

Having time out or doing something creative, such as art, listening to or making music and or spending time in nature can be really helpful to both our mental and physical wellbeing.
Locally we have some incredible resources to tap into.

Recoco – offers a range of drop ins from creative writing to computer/geek club, collage club and music therapy check the website for regular updates.

Chilli Studios – provide an innovative range of creative based activities with the aim of improving the quality of life, health and social integration of its members.

The Vault – A creative wellbeing centre offering activities, groups and energy healing sessions, as well as counselling.