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Brunton Park Health Centre

Email: bruntonpark.a86033@nhs.net

0191 236 3338
Brunton Park Health Centre
Princes Road
Brunton Park Newcastle upon Tyne NE3 5NF
Mon  8.00am - 6.30pm
Tue  8.00am - 6.30pm
Wed  8.00am - 6.30pm
Thu  8.00am - 6.30pm
Fri  8.00am - 6.30pm
Sat  Closed
Sun  Closed

Extended hours - one morning per week from 7.00 am and occasional evenings to 8.30pm.

News

All news

Welcome

This website is for existing patients and those considering registering with us. It tells you about the services we provide, how to access them and some general information about how our practice operates.

We always welcome new patients.  The Catchment Area link shows a map of the practice area.

Free Wifi is now available for patients and visitors. Please follow the Connect to NHS WiFi instructions to access this.

 

Prescription Order Changes

Please note as from Monday 1 November 2021, we are changing the way you are able to order prescription items.  These can be ordered by downloading the NHS app or by leaving a message on our prescription answer phone, 0191 2363338, option 2, between 8.30 – 10.30 am and 1.00 pm – 3.00 pm only.

 

Change to GP Appointments – Same Day Booking

Please select the blue highlighted Patient Notice to find out about the change to booking GP appointments.  Some of our telephone appointment slots can be booked by patients online.  However, please note that the time booked is not a guaranteed time of your call.  You will receive a telephone call from the GP during the session that you have booked, ie morning session between 9.00 am and 1.00 pm, afternoon session between 2.30 pm and 6.00 pm.

 

Your Data – National Data Opt-Out

The Your Data document provides details of how your the NHS shares patient data.  It also includes links to the NHS website where there are details of how to opt-out.

 

Summer 2021 Newsletter

Please take a look at our Summer 2021 Newsletter for up to date Practice news and information about forthcoming NHS Campaigns.

 

Blood and Urine Samples

Please note that blood and urine samples can only be accepted if a GP or nurse has requested these.  They must be received before 4.30 pm each day so that they can be sent to the medical laboratories for testing on the same day.

 

Certificate of Achievement – Medical Student Teaching

We are very pleased to be awarded the Certificate of Achievement from Newcastle University for the Practice’s outstanding contribution to medical student teaching.

 

Zero Tolerance Policy

We strongly support the NHS zero tolerance policy.  Anyone attending the practice who abuses the GPs, practice staff or other patients, be it verbally or physically, will risk removal from the practice list.

 

Infection Control

The practice is committed to the control of infection within the building and in relation to the clinical procedures carried out within it.

Please see our Infection Control Policy for more detailed information.

 

GP Net Earnings Computation

NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below.  However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
Mean earnings of all GPs in the practice : £89,313.00

 

Vision Statement

Our primary health care team are committed to provide our patients with a high quality, effective, safe, caring medical service and advocate best practice in the delivery of this service.
We will continue to be an innovative organisation with a culture of continuous quality improvement to all the services we provide.

We aim to be attentive and compassionate to the needs of our patients, and treat all patients with dignity and respect.

We will respect patient choice and involve patients in shared decision making, ensuring they are guided to the correct service choice.

We have a committed clinical and administration team, working in an encouraging and learning environment that enable all staff to reach their potential.

For medical help outside of normal hours ring 999 in an emergency or 111 for same day advice.

Booking GP Appointments

Due to current pressures within general practice, we understand getting to see a GP may be difficult at times. We are continuously reviewing our appointment system and looking at ways in which to improve your access to a GP when you need it most.

 

From Monday 10 May, our GP appointment booking system was changed to same day, telephone booking access. This system ensures you will be called by a GP who can provide you with the most appropriate assistance. This may be a prescription, a face to face appointment or directed to an appropriate service.  Some of our telephone appointment slots can be booked by patients online.  However, please note that the time booked is not a guaranteed time of your call.  You will receive a telephone call from the GP during the session that you have booked, ie morning session between 9.00 am and 1.00 pm, afternoon session between 2.30 pm and 6.00 pm.

 

We are looking at ways to incorporate e-Consultations, online bookings and early morning consultations into our new system and will update this information as soon as possible.

We understand and appreciate that change takes time and we would like to thank you in advance for your patience, help and co-operation. This will help us greatly to ensure that patients who need care from their GP can get this on the same day.

 

When you contact the surgery to make an appointment, our receptionists may ask you what the problem is.  Please do not feel offended by this; the reception team are trying to navigate you to the most appropriate person to deal with your problem. We understand that on occasions you may not wish to disclose such information which we understand. We are as a practice trying to avoid the unnecessary use of GP appointments and minimise inconvenience for our patients.

 

Online Access – Adults

As a practice we recommend the NHSApp to access our online services, including booking appointments and ordering repeat prescriptions.  The  NHS App app can be downloaded from the Apple and Google app Stores. Other online access apps created by private developers are available and many offer additional options, which might include appointments with private providers. The practice has no control over the content of these apps and does not endorse any private services. The practice does not profit from any apps.

The blue highlighted link  how to download the NHS app shows a video of how to download and register for online services.

If you wish to have access to your medical record online, once you have registered to book appointments and repeat prescriptions, please complete the  Online Access Application Form Application form and consent for online services and return it to reception.

 

Online Access – Children Under 11 and Carers

This can be organised by completing the Proxy Access Online Services Form.  Once authorised by the GP, you will be sent an email with a linkage key to allow you access.

 

Online Access – Children 11 – 16 years

You will need to download the Online Access Application Form 11-16. This will need to be completed and signed by the child, at the surgery, in the presence of a member of staff.  Once authorised by the GP, you will be sent an email with a linkage key to allow you access.

 

How to get healthcare advice and assistance when the practice is closed

Out-of-hours services are available when the practice is closed, during the hours of 6.30 pm – 8.00 am.

 

What to do when the GP practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

 

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

Calls to 111 are FREE from landlines and mobiles

NHS 111 is available 24/7, every day of the year

 

When to call 111

You should call 111 when:

  • you think you need to go to A & E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help.

 

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

 

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

 

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

Practice policy is if patients fail to attend 3 appointments we will ask you to come into the practice to discuss the reason.

For more information about NHS 111, go to NHS choices at www.nhs.uk

Order a repeat prescription

If you need regular medication on prescription, your doctor will usually organise a repeat prescription for you.

This can then be ordered at set intervals without seeing the doctor in person.  If you are a new patient to the practice, we will need to see you in person first to arrange this service.

Repeat prescriptions can be ordered in a number of ways.  We encourage all patients to order prescriptions online and to nominate a pharmacy of their choice for collection. To apply for online access, please visit our How Do I  – How to Register – Online Services section or contact reception.  Alternatively, you can order prescriptions in person by completing the form at reception and placing in the red box, by post – please supply a stamped addressed envelope or by telephoning our main surgery line between 9.30 am and 4.30 pm weekdays.  Please note that we do need 2 working days to process prescriptions. The prescription is passed to your usual GP for checking and signing.  The GP may ask you to make a routine appointment for review from time to time, and may occasionally not issue the prescription until this has occurred. Once completed, the prescription may be collected from the pharmacy of your choice or our reception desk. Several local pharmacies also provide a collection service. Ask at reception for further details.

Ordering a prescription online

To order a repeat prescription via the online service, please use the link to the left ‘Online Appointments and Prescriptions’.  You will need your log in and password to access this service.

Coronavirus Update

Coronavirus remains a serious health risk. It’s important to stay cautious and help protect yourself and others. If you think you might have COVID-19 SYMPTOMS take a PCR test. The Gov.UK website has information how to stay safe and help prevent the spread.

As most legal restrictions to control COVID-19 have been lifted at step 4, we are still asking all staff and patients to wear a face covering.

 

COVID-19 Booster for patients over 50 years of age or clinically vulnerable

As from 23 September, those patients aged over 50 years or clinically vulnerable may receive a telephone call from Newcastle GP Services to book your COVID-19 vaccine booster appointment.  Appointments will be at at one of four sites, Newcastle Racecourse, Molineux Street Health Centre, Lemington Centre and Benwell Healthworks.  This telephone call will be from a withheld number.  Please  be assured that this is a genuine service.

 

Pregnant – Have your COVID-19 Vaccines

Select the poster above to enlarge the picture.  You can call 119 or go online to Coronavirus (COVID-19) vaccination to register for your vaccination

 

Suspected COVID-19 and Isolating at Home

The Isolating at Home leaflet has important information about keeping safe while isolating at home.

Demonstrating your COVID-19 Vaccination Status When Travelling Abroad

Proof of your vaccination status is now available on the NHS app.  Please see the COVID-19 vaccination link on how to view your vaccination details.

Alternatively, you can call the NHS helpline on 119 and ask for a letter to be posted to you.  This must be at least 5 days after you’ve completed your course of the vaccine.  The letter may take up to 5 days to reach you.

Further information can be found on the Government Website on how to demonstrate your coronavirus vaccination status when travelling abroad.

PLEASE DO NOT CONTACT THE SURGERY ABOUT YOUR COVID-19 VACCINATION STATUS.  GPs cannot provide letters showing your COVID-19 vaccination status.

 

Covid-19 Vaccine Feedback

Newcastle GP Services are keen to capture feedback from patients who have received their Covid-19 vaccine, to support delivery and identify any potential improvements.  If you have had your vaccine and would like to assist with feedback, please select the blue highlighted link below to complete the survey.

Covid-19 Vaccine Survey

 

Help the fight against COVID-19 – PRINCIPLE trial recruitment

There is a patient recruitment trial available for those persons who have been assessed for COVID-19 who are:  aged 65 or over or aged 50 to 64 with any of the following illnesses – high blood pressure, asthma, weakened immune system, diabetes not treated with insulin, stroke or liver disease.

If you would like to take part in the PRINCIPLE Patient Recruit Trial to help fight against COVID-19, please click on the blue highlighted link above or visit the Principle Trial website. Thank you.

 

Boloh – The Black, Asian and Minority Ethnic Family COVID-19 Helpline

Barnardos has launched a vital new support service for Black, Asian and minority ethnic children, young people and their families impacted by COVID-19.  Boloh is a UK-wide helpline which will focus on issues specifically affecting children (11+), young people and families from Black, Asian and minority ethnic communities.  This is a free telephone helpline and web chat facility where Barnardos specialist advisors will aim to provide on-going support on a complex range of issues including mental health, bereavement, family break-down, neglect, back to school, parenting advice, counselling, family stress, discrimination, barriers to services and more.

 

Children and Young People

Sea, Hear, Respond England is a partnership that offers rapid support for children and young people affected by the coronavirus crisis.  Please select the highlighted link above for further information.