Consultations with our practice team are by appointment only. We try to ensure that all patients are offered a consultation within 48 hours. If you wish to see a particular GP or nurse then you may have to wait longer. You can make an appointment by phone, by visiting the practice or online.
When you contact the surgery to make an appointment, our receptionists may ask you what the problem is. Please do not feel offended by this; the reception team are trying to navigate you to the most appropriate person to deal with your problem. At times patients are booked in to see the GP when a telephone consultation may have been more suitable or an appointment with the practice nurse or health care assistant. We understand that on occasions you may not wish to disclose such information which we understand. We are as a practice trying to avoid the unnecessary use of GP appointments and minimise inconvenience for our patients.
To use our online appointments and prescriptions service you need to register directly with the practice. The receptionist will give you an “access pin” document which will have your registration details on such as your access pin and ID numbers. Set up is easy and will allow you 24/7 access to book and cancel appointments and order your prescription online. When you have received your registration document click here to access the online service.
How to get healthcare advice and assistance when the practice is closed
Out-of-hours services are available when the practice is closed, during the hours of 6.30 pm – 8.00 am.
What to do when the GP practice is closed:
- If you need medical help fast but it’s not an emergency call 111
- If it’s a life-threatening emergency call 999
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.
Calls to 111 are FREE from landlines and mobiles
NHS 111 is available 24/7, every day of the year
When to call 111
You should call 111 when:
- you think you need to go to A & E or to another NHS urgent care service
- your GP surgery is closed and you need healthcare advice
- you don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- Major accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
During normal practice opening hours, the practice remains your first point of contact for all routine requests.
If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.
Practice polilcy is if patients fail to attend 3 appointments we will ask you to come into the practice to discuss the reason.
For more information about NHS 111, go to NHS choices at www.nhs.uk