Consultations with our practice team are by appointment only. We try to ensure that all patients are offered a consultation within 48 hours. If you wish to see a particular GP or nurse then you may have to wait longer. You can make an appointment by phone, by visiting the practice or online.

When you contact the surgery to make an appointment, our receptionists may ask you what the problem is.  Please do not feel offended by this; the reception team are trying to navigate you to the most appropriate person to deal with your problem. At times patients are booked in to see the GP when a telephone consultation may have been more suitable or an appointment with the practice nurse or health care assistant. We understand that on occasions you may not wish to disclose such information which we understand. We are as a practice trying to avoid the unnecessary use of GP appointments and minimise inconvenience for our patients.

Online Access

To use our online appointments and prescriptions service you need to register directly with the practice. The receptionist will give you an “access pin” document which will have your registration details on such as your access pin and ID numbers. Set up is easy and will allow you 24/7 access to book and cancel appointments and order your prescription online. When you have received your registration document click here to access the online service. 

How to get healthcare advice and assistance when the practice is closed

Out-of-hours services are available when the practice is closed, during the hours of 6.30 pm – 8.00 am.

What to do when the GP practice is closed:

• If you need medical help fast but it’s not an emergency call 111
• If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

Calls to 111 are FREE from landlines and mobiles

NHS 111 is available 24/7, every day of the year

When to call 111

You should call 111 when:

• you think you need to go to A & E or to another NHS urgent care service
• your GP surgery is closed and you need healthcare advice
• you don’t know who to call for medical help.

When to call 999

Call 999 for life threatening emergencies such as:

• Major accident or trauma
• Severe breathlessness
• Severe bleeding
• Loss of consciousness
• Severe chest pain

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

Practice polilcy is if patients fail to attend 3 appointments we will ask you to come into the practice to discuss the reason.

For more information about NHS 111, go to NHS choices at www.nhs.uk

Order a repeat prescription

If you need regular medication on prescription, your doctor will usually organise a repeat prescription for you.

This can then be ordered at set intervals without seeing the doctor in person.  If you are a new patient to the practice, we will need to see you in person first to arrange this service.

Repeat prescriptions can be ordered in a number of ways.  We encourage all patients to order prescriptions online and to nominate a pharmacy of their choice for collection. To apply for online access, please visit our How Do I  – How to Register – Online Services section or contact reception.  Alternatively, you can order prescriptions in person by completing the form at reception and placing in the red box, by post – please supply a stamped addressed envelope or by telephoning our main surgery line between 9.30 am and 4.30 pm weekdays.  Please note that we do need 2 working days to process prescriptions. The prescription is passed to your usual GP for checking and signing.  The GP may ask you to make a routine appointment for review from time to time, and may occasionally not issue the prescription until this has occurred. Once completed, the prescription may be collected from the pharmacy of your choice or our reception desk. Several local pharmacies also provide a collection service. Ask at reception for further details.

Ordering a prescription online

To order a repeat prescription via the online service, please use the link to the left ‘Online Appointments and Prescriptions’.  You will need your log in and password to access this service.