Brunton Park Health Centre

Email: bruntonpark.a86033@nhs.net

0191 236 3338
Brunton Park Health Centre
Princes Road
Brunton Park Newcastle upon Tyne NE3 5NF
Mon  8.00am - 6.30pm
Tue  8.00am - 6.30pm
Wed  8.00am - 6.30pm
Thu  8.00am - 6.30pm
Fri  8.00am - 6.30pm
Sat  Closed
Sun  Closed

Extended hours - one morning per week from 7.00 am and occasional evenings to 8.30pm.

News

All news

Welcome!

 

This website is for existing patients and those considering registering with us. It tells you about the services we provide, how to access them and some general information about how our practice operates.  Please see our Practice Brochure for further details.

We always welcome new patients.  Please click on the link to see if you are in the practice’s Catchment Area.

Free Wifi is now available for patients and visitors.  Please follow the Connect to NHS WiFi instructions to access this.

 

Blood and Urine Samples

Please note that blood and urine samples can only be accepted if a GP or nurse has requested these.  They must be received before 4.30 pm each day so that they can be sent to the medical laboratories for testing on the same day.

 

Coronavirus Information

Please see the highlighted links for HM Government information – Got Symptons? Get Tested and Stay Alert to the Symptoms

The Coronavirus link gives some general information regarding Practice protocols.

There is a telephone Support Service for those who have or may have a learning disability and/or autism. The highlighted link above has further information.

If you are taking a holiday away from home in England this year, the COVID-19 Tourism poster gives information on extra precautions that are advisable.

Help the fight against COVID-19 – PRINCIPLE trial recruitment

There is a patient recruitment trial available for those persons who have been assessed for COVID-19 who are:  aged 65 or over or aged 50 to 64 with any of the following illnesses – high blood pressure, asthma, weakened immune system, diabetes not treated with insulin, stroke or liver disease.

If you would like to take part in the PRINCIPLE Patient Recruit Trial to help fight against COVID-19, please click on the blue highlighted link above or visit the Principle Trial website.

Thank you.

Risk to smokers

Emerging evidence shows smokers with COVID-19 are 14 times more likely to develop severe respiratory disease.  Please visit the Smokefree and Today is the Day websites for support to quit smoking.

Community support for patients living in the Brunton Park, Melton Park and Whitebridge Park Area

For those patients who have no support for every day essential activities during this difficult time, there is a support group being provided by volunteer members of the local community.  Please telephone 07729 632242 to speak to someone who may be able to help.  The phone line will be open between 9.00 and 6.00 pm every day.  You will be able to leave a message and someone will get back to you.

 

Summer 2020 Newsletter

Please take a look at our Summer 2020 Newsletter  for up-to-date Practice news and information about forthcoming NHS Campaigns.

 

Certificate of Achievement – Medical Student Teaching

We are very pleased to be awarded the Certificate of Achievement from Newcastle University for the Practice’s outstanding contribution to medical student teaching.

 

More Appointments Available

Zero Tolerance Policy

We strongly support the NHS zero tolerance policy.  Anyone attending the practice who abuses the GPs, practice staff or other patients, be it verbally or physically, will risk removal from the practice list.

 

Infection Control

The practice is committed to the control of infection within the building and in relation to the clinical procedures carried out within it.

Please see our Infection Control Policy for more detailed information.

 

GP Earnings

NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below.  However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average earnings for GPs working at Brunton Park Health Centre in the last financial year ending June 2019 was £51,079 before taxation and National Insurance.

 

Vision Statement

Our primary health care team are committed to provide our patients with a high quality, effective, safe, caring medical service and advocate best practice in the delivery of this service.
We will continue to be an innovative organisation with a culture of continuous quality improvement to all the services we provide.

We aim to be attentive and compassionate to the needs of our patients, and treat all patients with dignity and respect.

We will respect patient choice and involve patients in shared decision making, ensuring they are guided to the correct service choice.

We have a committed clinical and administration team, working in an encouraging and learning environment that enable all staff to reach their potential.

For medical help outside of normal hours ring 999 in an emergency or 111 for same day advice.

 

 

Consultations with our practice team are by appointment only. We try to ensure that all patients are offered a consultation within 48 hours. If you wish to see a particular GP or nurse then you may have to wait longer. You can make an appointment by phone, by visiting the practice or online.

When you contact the surgery to make an appointment, our receptionists may ask you what the problem is.  Please do not feel offended by this; the reception team are trying to navigate you to the most appropriate person to deal with your problem. At times patients are booked in to see the GP when a telephone consultation may have been more suitable or an appointment with the practice nurse or health care assistant. We understand that on occasions you may not wish to disclose such information which we understand. We are as a practice trying to avoid the unnecessary use of GP appointments and minimise inconvenience for our patients.

 

Online Access

To use our online appointments and prescriptions service you need to register directly with the practice. The receptionist will give you an “access pin” document which will have your registration details on such as your access pin and ID numbers. Set up is easy and will allow you 24/7 access to book and cancel appointments and order your prescription online. When you have received your registration document click here to access the online service. 

 

How to get healthcare advice and assistance when the practice is closed

Out-of-hours services are available when the practice is closed, during the hours of 6.30 pm – 8.00 am.

 

What to do when the GP practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

 

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

Calls to 111 are FREE from landlines and mobiles

NHS 111 is available 24/7, every day of the year

 

When to call 111

You should call 111 when:

  • you think you need to go to A & E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help.

 

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

 

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

 

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

Practice polilcy is if patients fail to attend 3 appointments we will ask you to come into the practice to discuss the reason.

For more information about NHS 111, go to NHS choices at www.nhs.uk

Order a repeat prescription

If you need regular medication on prescription, your doctor will usually organise a repeat prescription for you.

This can then be ordered at set intervals without seeing the doctor in person.  If you are a new patient to the practice, we will need to see you in person first to arrange this service.

Repeat prescriptions can be ordered in a number of ways.  We encourage all patients to order prescriptions online and to nominate a pharmacy of their choice for collection. To apply for online access, please visit our How Do I  – How to Register – Online Services section or contact reception.  Alternatively, you can order prescriptions in person by completing the form at reception and placing in the red box, by post – please supply a stamped addressed envelope or by telephoning our main surgery line between 9.30 am and 4.30 pm weekdays.  Please note that we do need 2 working days to process prescriptions. The prescription is passed to your usual GP for checking and signing.  The GP may ask you to make a routine appointment for review from time to time, and may occasionally not issue the prescription until this has occurred. Once completed, the prescription may be collected from the pharmacy of your choice or our reception desk. Several local pharmacies also provide a collection service. Ask at reception for further details.

Ordering a prescription online

To order a repeat prescription via the online service, please use the link to the left ‘Online Appointments and Prescriptions’.  You will need your log in and password to access this service.