0191 236 3338
Brunton Park Health Centre
Princes Road
Brunton Park Newcastle upon Tyne NE3 5NF
Mon8.00 am - 6.30 pm
Tue8.00 am - 6.30 pm
Wed7.00 am - 6.30 pm Extended Hours one morning per week
Thu8.00 am - 6.30 pm
Fri8.00 am - 6.30 pm
SatClosed
SunClosed

News

All news

This website is for both existing patients and those considering registering with us. It tells you about the services we provide, how to access them and some general information about how our practice operates.  Please see our Practice Brochure for further details.

 

Pharmacy Opening Hours – Christmas & New Year 2018/19

Please see the attached document for pharmacy opening hours over the festive period:
Pharmacy Christmas and New Year Bank Holiday Opening 2018-19

 

We always welcome new patients.  Please click on link below to see if you are in the practice’s catchment area.
Catchment Area.

 

Free Wifi is now available for patients and visitors.  Please follow the Connect to NHS WiFi instructions to access this.

 

 

We strongly support the NHS zero tolerance policy.  Anyone attending the practice who abuses the GPs, practice staff or other patients, be it verbally or physically, will risk removal from the practice list.

 

Surgery of the Year 2018, Annual Practice Award
We were very pleased to be nominated to take part in the above award.  Unfortunately, we did not win this award.  However, we did receive some very positive feedback from our patients which we would like to share with you.  Please see the  General Practice Awards 2018, Patient Feedback for more information.

 

The Little Orange Book is focused on acute illness in young children and helps parents and carers to recognise and then respond appropriately to a range of diseases, illness and conditions as well as signposting parents to the most appropriate service or clinician should they need further support.  To obtain The Little Orange Book, please ask at reception.

If your child has become acutely unwell over the last couple of days and you need urgent advice, please contact the surgery and we can arrange for a doctor to speak to you and, if necessary, see your child.  This could save you attending A&E or a Walk In Centre.

 

GP Net Earnings
NHS England require that the net earnings of doctors engaged in the practice is publicised and the required disclosure is shown below.  However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in this practice in the last full financial year was £64,769 before tax and National Insurance.  This is for one full time GP, two part time GPs and one locum GP who worked in the practice for more than six months.

 

General Data Protection Regulation – GDPR
As you are aware, the new Data Privacy law comes into force on 25 May 2018 in the United Kingdom.

The security of your personal data has always been very important to us.  In line with the new law, we have updated our Privacy Notice to let you know how we use and protect your personal data.

For more information regarding GDPR, please view the documents listed below:

Patient Information Poster

Patient information Sheet

Privacy Statement

Subject Access Requests

Children’s Privacy Notice

 

Infection Control

The practice is committed to the control of infection within the building and in relation to the clinical procedures carried out within it.

Please see our Infection Control Policy for more detailed information.

 

Vision Statement
Our primary health care team are committed to provide our patients with a high quality, effective, safe, caring medical service and advocate best practice in the delivery of this service.

We will continue to be an innovative organisation with a culture of continuous quality improvement to all the services we provide.

We aim to be attentive and compassionate to the needs of our patients, and treat all patients with dignity and respect.

We will respect patient choice and involve patients in shared decision making, ensuring they are guided to the correct service choice.

We have a committed clinical and administration team, working in an encouraging and learning environment that enable all staff to reach their potential.

 

CQC Rating – GOOD FEBRUARY 2015

 

For medical help outside of normal hours ring 999 in an emergency or 111 for same day advice.

 

Consultations with our practice team are by appointment only. We try to ensure that all patients are offered a consultation within 48 hours. If you wish to see a particular GP or nurse then you may have to wait longer. You can make an appointment by phone, by visiting the practice or online.

When you contact the surgery to make an appointment, our receptionists may ask you what the problem is.  Please do not feel offended by this; the reception team are trying to navigate you to the most appropriate person to deal with your problem. At times patients are booked in to see the GP when a telephone consultation may have been more suitable or an appointment with the practice nurse or health care assistant. We understand that on occasions you may not wish to disclose such information which we understand. We are as a practice trying to avoid the unnecessary use of GP appointments and minimise inconvenience for our patients.

 

Online Access

To use our online appointments and prescriptions service you need to register directly with the practice. The receptionist will give you an “access pin” document which will have your registration details on such as your access pin and ID numbers. Set up is easy and will allow you 24/7 access to book and cancel appointments and order your prescription online. When you have received your registration document click here to access the online service. 

 

How to get healthcare advice and assistance when the practice is closed

Out-of-hours services are available when the practice is closed, during the hours of 6.30 pm – 8.00 am.

 

What to do when the GP practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

 

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

Calls to 111 are FREE from landlines and mobiles

NHS 111 is available 24/7, every day of the year

 

When to call 111

You should call 111 when:

  • you think you need to go to A & E or to another NHS urgent care service
  • your GP surgery is closed and you need healthcare advice
  • you don’t know who to call for medical help.

 

When to call 999

Call 999 for life threatening emergencies such as:

  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

 

During normal practice opening hours, the practice remains your first point of contact for all routine requests.

 

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

Practice polilcy is if patients fail to attend 3 appointments we will ask you to come into the practice to discuss the reason.

For more information about NHS 111, go to NHS choices at www.nhs.uk

Order a repeat prescription

If you need regular medication on prescription, your doctor will usually organise a repeat prescription for you.

This can then be ordered at set intervals without seeing the doctor in person.  If you are a new patient to the practice, we will need to see you in person first to arrange this service.

Repeat prescriptions are normally issued on a monthly basis and can be ordered between 9.30 am and 4.30 pm weekdays. Please telephone our main surgery line. Alternatively, you make your request in person or by post. Please note that we do need 48 hours to process this for you. The prescription is passed to your usual GP for checking and signing.  The GP may ask you to make a routine appointment for review from time to time, and may occasionally not issue the prescription until this has occurred. Once completed, the prescriptions may be collected from our reception desk. Alternatively, if you supply a stamped addressed envelope, we can post them back to you. Several local pharmacies also provide a collection service. Ask at reception for further details.

Ordering a prescription online

To order a repeat prescription via the online service, please use the link to the left ‘Online Appointments and Prescriptions’.  You will need your log in and password to access this service.